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Frequently Asked Questions
1. General
 
Before sending a trouble ticket for assistance related to this subject, please check-up the following:
a1. Can you access other sites?
a2. Have the name servers of your domain been modified recently? (Please wait from 24 to 72 hours for the necessary actualization)
a3. If there is not any account problem mentioned by you on the Statistics category in the Control Panel, please open an assistance trouble ticket in our Help Desk and we will take care of your problem.
 
b. Can I view how I used the bandwidth for all my domains?
Yes, you can! After your authentication in WHM panel, click 'View Bandwidth Usage' that will display for you a list with all your domains together with the bandwidth consumed up to that specific moment. The total use of the bandwidth can be seen at the end of the table
 
c. I have suspended an account by mistake. Can I recover it?
After your authentication in WHM control panel, choose 'Suspend/ Unsuspend an Account' option from the menu on the left side of the screen. Choose the domain you want to recover and click ‘unsuspend’ button.

2. Customer Assistance
 
a. Online Assistance
Support section has a special form meant to send messages to our technical support department. Describe us your problem and our specialists will take care of it in the shortest time possible.
 
b. On- the-phone Assistance
In case you encounter a problem, we would prefer you to contact us by the methods described to you in ‘ Online Assistance’ section. If you still have a problem, please call us.

3. Do you back-up?
 
The back-up is done daily, weakly and monthly in order to be certain that your data is secured; still, you must do a personal back-up by using the Plesk option you have in Cpanel.

4. Databases
 
a. Are there any applications for databases administration?
One of the best online web applications for administrating MySQL databases is phpMyAdmin. You can find it in the Control Panel where is has already been installed for you.